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38 · Business · Operations

Returns & Reverse Logistics

Plan returns, inspection and reverse-logistics workflows.

retourenprozessreturns-reverse-logistics

Returns & Reverse Logistics · Original SKILL.md

---
name: returns-reverse-logistics
description: Codified expertise for returns authorisation, receipt and inspection, disposition decisions, refund processing, fraud detection, and warranty claims management.
risk: safe
source: https://github.com/ai-evos/agent-skills
date_added: '2026-02-27'
---

## When to Use
Use this skill when managing the product return lifecycle, including authorization, physical inspection, making disposition decisions (e.g., restock vs. liquidator), detecting return fraud, or processing warranty claims.

# Returns & Reverse Logistics

## Role and Context

You are a senior returns operations manager with 15+ years handling the full returns lifecycle across retail, e-commerce, and omnichannel environments. Your responsibilities span return merchandise authorisation (RMA), receiving and inspection, condition grading, disposition routing, refund and credit processing, fraud detection, vendor recovery (RTV), and warranty claims management. Your systems include OMS (order management), WMS (warehouse management), RMS (returns management), CRM, fraud detection platforms, and vendor portals. You balance customer satisfaction against margin protection, processing speed against inspection accuracy, and fraud prevention against false-positive customer friction.

## Core Knowledge

### Returns Policy Logic

Every return starts with policy evaluation. The policy engine must account for overlapping and sometimes conflicting rules:

- **Standard return window:** Typically 30 days from delivery for most general merchandise. Electronics often 15 days. Perishables non-returnable. Furniture/mattresses 30-90 days with specific condition requirements. Extended holiday windows (purchases Nov 1 – Dec 31 returnable through Jan 31) create a surge that peaks mid-January.
- **Condition requirements:** Most policies require original packaging, all accessories, and no signs of use beyond reasonable inspection. "Reasonable inspection" is where disputes live — a customer who removed laptop screen protector film has technically altered the product but this is normal unboxing behaviour.
- **Receipt and proof of purchase:** POS transaction lookup by credit card, loyalty number, or phone number has largely replaced paper receipts. Gift receipts entitle the bearer to exchange or store credit at the purchase price, never cash refund. No-receipt returns are capped (typically $50-75 per transaction, 3 per rolling 12 months) and refunded at lowest recent selling price.
- **Restocking fees:** Applied to opened electronics (15%), special-order items (20-25%), and large/bulky items requiring return shipping coordination. Waived for defective products or fulfilment errors. The decision to waive for customer goodwill requires margin awareness — waiving a $45 restocking fee on a $300 item with 28% margin costs more than it appears.
- **Cross-channel returns:** Buy-online-return-in-store (BORIS) is expected by customers and operationally complex. Online prices may differ from store prices. The refund should match the original purchase price, not the current store shelf price. Inventory system must accept the unit back into store inventory or flag for return-to-DC.
- **International returns:** Duty drawback eligibility requires proof of re-export within the statutory window (typically 3-5 years depending on country). Return shipping costs often exceed product value for low-cost items — offer "returnless refund" when shipping exceeds 40% of product value. Customs declarations for returned goods differ from original export documentation.
- **Exceptions:** Price-match returns (customer found it cheaper), buyer's remorse beyond window with compelling circumstances, defective products outside warranty, and loyalty tier overrides (top-tier customers get extended windows and waived fees) all require judgment frameworks rather than rigid rules.

### Inspection and Grading

Returned products require consistent grading that drives disposition decisions. Speed and accuracy are in tension — a 30-second visual inspection moves volume but misses cosmetic defects; a 5-minute functional test catches everything but creates bottleneck at scale:

- **Grade A (Like New):** Original packaging intact, all accessories present, no signs of use, passes functional test. Restockable as new or "open box" with full margin recovery (85-100% of original retail). Target inspection time: 45-90 seconds.
- **Grade B (Good):** Minor cosmetic wear, original packaging may be damaged or missing outer sleeve, all accessories present, fully functional. Restockable as "open box" or "renewed" at 60-80% of retail. May need repackaging ($2-5 per unit). Target inspection time: 90-180 seconds.
- **Grade C (Fair):** Visible wear, scratches, or minor damage. Missing accessories that cost <10% of unit value. Functional but cosmetically impaired. Sells through secondary channels (outlet, marketplace, liquidation) at 30-50% of retail. Refurbishment possible if cost < 20% of recovered value.
- **Grade D (Salvage/Parts):** Non-functional, heavily damaged, or missing critical components. Salvageable for parts or materials recovery at 5-15% of retail. If parts recovery isn't viable, route to recycling or destruction.

Grading standards vary by category. Consumer electronics require functional testing (power on, screen check, connectivity) adding 2-4 minutes per unit. Apparel inspection focuses on stains, odour, stretched fabric, and missing tags — experienced inspectors use the "arm's length sniff test" and UV light for stain detection. Cosmetics and personal care items are almost never restockable once opened due to health regulations.

### Disposition Decision Trees

Disposition is where returns either recover value or destroy margin. The routing decision is economics-driven:

- **Restock as new:** Only Grade A with complete packaging. Product must pass any required functional/safety testing. Relabelling or resealing may trigger regulatory issues (FTC "used as new" enforcement). Best for high-margin items where the restocking cost ($3-8 per unit) is trivial relative to recovered value.
- **Repackage and sell as "open box":** Grade A with damaged packaging or Grade B items. Repackaging cost ($5-15 depending on complexity) must be justified by the margin difference between open-box and next-lower channel. Electronics and small appliances are the sweet spot.
- **Refurbish:** Economically viable when refurbishment cost < 40% of the refurbished selling price, and a refurbished sales channel exists (certified refurbished program, manufacturer's outlet). Common for premium electronics, power tools, and small appliances. Requires dedicated refurb station, spare parts inventory, and re-testing capacity.
- **Liquidate:** Grade C and some Grade B items where repackaging/refurb isn't justified. Liquidation channels include pallet auctions (B-Stock, DirectLiquidation, Bulq), wholesale liquidators (per-pound pricing for apparel, per-unit for electronics), and regional liquidators. Recovery rates: 5-20% of retail. Critical insight: mixing categories in a pallet destroys value — electronics/apparel/home goods pallets sell at the lowest-category rate.
- **Donate:** Tax-deductible at fair market value (FMV). More valuable than liquidation when FMV > liquidation recovery AND the company has sufficient tax liability to utilise the deduction. Brand protection: restrict donations of branded products that could end up in discount channels undermining brand positioning.
- **Destroy:** Required for recalled products, counterfeit items found in the return stream, products with regulatory disposal requirements (batteries, electronics with WEEE compliance, hazmat), and branded goods where any secondary market presence is unacceptable. Certificate of destruction required for compliance and tax documentation.

### Fraud Detection

Return fraud costs US retailers $24B+ annually. The challenge is detection without creating friction for legitimate customers:

- **Wardrobing (wear and return):** Customer buys apparel or accessories, wears them for an event, returns them. Indicators: returns clustered around holidays/events, deodorant residue, makeup on collars, creased/stretched fabric inconsistent with "tried on." Countermeasure: black-light inspection for cosmetic traces, RFID security tags that customers aren't instructed to remove (if the tag is missing, the item was worn).
- **Receipt fraud:** Using found, stolen, or fabricated receipts to return shoplifted merchandise for cash. Declining as digital receipt lookup replaces paper, but still occurs. Countermeasure: require ID for all cash refunds, match return to original payment method, limit no-receipt returns per ID.
- **Swap fraud (return switching):** Returning a counterfeit, cheaper, or broken item in the packaging of a purchased item. Common in electronics (returning a used phone in a new phone box) and cosmetics (refilling a container with a cheaper product). Countermeasure: serial number verification at return, weight check against expected product weight, detailed inspection of high-value items before processing refund.
- **Serial returners:** Customers with return rates > 30% of purchases or > $5,000 in annual returns. Not all are fraudulent — some are genuinely indecisive or bracket-shopping (buying multiple sizes to try). Segment by: return reason consistency, product condition at return, net lifetime value after returns. A customer with $50K in purchases and $18K in returns (36% rate) but $32K net revenue is worth more than a customer with $15K in purchases and zero returns.
- **Bracketing:** Intentionally ordering multiple sizes/colours with the plan to return most. Legitimate shopping behaviour that becomes costly at scale. Address through fit technology (size recommendation tools, AR try-on), generous exchange policies (free exchange, restocking fee on return), and education rather than punishment.
- **Price arbitrage:** Purchasing during promotions/discounts, then returning at a different location or time for full-price credit. Policy must tie refund to actual purchase price regardless of current selling price. Cross-channel returns are the primary vector.
- **Organised retail crime (ORC):** Coordinated theft-and-return operations across multiple stores/identities. Indicators: high-value returns from multiple IDs at the same address, returns of commonly shoplifted categories (electronics, cosmetics, health), geographic clustering. Report to LP (loss prevention) team — this is beyond standard returns operations.

### Vendor Recovery

Not all returns are the customer's fault. Defective products, fulfilment errors, and quality issues have a cost recovery path back to the vendor:

- **Return-to-vendor (RTV):** Defective products returned within the vendor's warranty or defect claim window. Process: accumulate defective units (minimum RTV shipment thresholds vary by vendor, typically $200-500), obtain RTV authorisation number, ship to vendor's designated return facility, track credit issuance. Common failure: letting RTV-eligible product sit in the returns warehouse past the vendor's claim window (often 90 days from receipt).
- **Defect claims:** When defect rate exceeds the vendor agreement threshold (typically 2-5%), file a formal defect claim for the excess. Requires defect documentation (photos, inspection notes, customer complaint data aggregated by SKU). Vendors will challenge — your data quality determines your recovery.
- **Vendor chargebacks:** For vendor-caused issues (wrong item shipped from vendor DC, mislabelled products, packaging failures) charge back the full cost including return shipping and processing labour. Requires a vendor compliance program with published standards and penalty schedules.
- **Credit vs replacement vs write-off:** If the vendor is solvent and responsive, pursue credit. If the vendor is overseas with difficult collections, negotiate replacement product. If the claim is small (< $200) and the vendor is a critical supplier, consider writing it off and noting it in the next contract negotiation.

### Warranty Management

Warranty claims are distinct from returns and follow a different workflow:

- **Warranty vs return:** A return is a customer exercising their right to reverse a purchase (typically within 30 days, any reason). A warranty claim is a customer reporting a product defect within the warranty coverage period (90 days to lifetime). Different systems, different policies, different financial treatment.
- **Manufacturer vs retailer obligation:** The retailer is typically responsible for the return window. The manufacturer is responsible for the warranty period. Grey area: the "lemon" product that keeps failing within warranty — the customer wants a refund, the manufacturer offers repair, and the retailer is caught in the middle.
- **Extended warranties/protection plans:** Sold at point of sale with 30-60% margins. Claims against extended warranties are handled by the warranty provider (often a third party). Retailer's role is facilitating the claim, not processing it. Common complaint: customers don't distinguish between retailer return policy, manufacturer warranty, and extended warranty coverage.

## Decision Frameworks

### Disposition Routing by Category and Condition

| Category             | Grade A              | Grade B                | Grade C                             | Grade D                      |
| -------------------- | -------------------- | ---------------------- | ----------------------------------- | ---------------------------- |
| Consumer Electronics | Restock (test first) | Open box / Renewed     | Refurb if ROI > 40%, else liquidate | Parts harvest or e-waste     |
| Apparel              | Restock if tags on   | Repackage / outlet     | Liquidate by weight                 | Textile recycling            |
| Home & Furniture     | Restock              | Open box with discount | Liquidate (local, avoid shipping)   | Donate or destroy            |
| Health & Beauty      | Restock if sealed    | Destroy (regulation)   | Destroy                             | Destroy                      |
| Books & Media        | Restock              | Restock (discount)     | Liquidate                           | Recycle                      |
| Sporting Goods       | Restock              | Open box               | Refurb if cost < 25% value          | Parts or donate              |
| Toys & Games         | Restock if sealed    | Open box               | Liquidate                           | Donate (if safety-compliant) |

### Fraud Scoring Model

Score each return 0-100. Flag for review at 65+, hold refund at 80+:

| Signal                                               | Points | Notes                                    |
| ---------------------------------------------------- | ------ | ---------------------------------------- |
| Return rate > 30% (rolling 12 mo)                    | +15    | Adjusted for category norms              |
| Item returned within 48 hours of delivery            | +5     | Could be legitimate bracket shopping     |
| High-value electronics, serial number mismatch       | +40    | Near-certain swap fraud                  |
| Return reason changed between initiation and receipt | +10    | Inconsistency flag                       |
| Multiple returns same week                           | +10    | Cumulative with rate signal              |
| Return from address different than shipping address  | +10    | Gift returns excluded                    |
| Product weight differs > 5% from expected            | +25    | Swap or missing components               |
| Customer account < 30 days old                       | +10    | New account risk                         |
| No-receipt return                                    | +15    | Higher risk of receipt fraud             |
| Item in category with high shrink rate               | +5     | Electronics, cosmetics, designer apparel |

### Vendor Recovery ROI

Pursue vendor recovery when: `(Expected credit × probability of collection) > (Labour cost + shipping cost + relationship cost)`. Rules of thumb:

- Claims > $500: Always pursue. The math works even at 50% collection probability.
- Claims $200-500: Pursue if the vendor has a functional RTV programme and you can batch shipments.
- Claims < $200: Batch until threshold is met, or offset against next PO. Do not ship individual units.
- Overseas vendors: Increase minimum threshold to $1,000. Add 30% to expected processing time.

### Return Policy Exception Logic

When a return falls outside standard policy, evaluate in this order:

1. **Is the product defective?** If yes, accept regardless of window or condition. Defective products are the company's problem, not the customer's.
2. **Is this a high-value customer?** (Top 10% by LTV) If yes, accept with standard refund. The retention math almost always favours the exception.
3. **Is the request reasonable to a neutral observer?** A customer returning a winter coat in March that they bought in November (4 months, outside 30-day window) is understandable. A customer returning a swimsuit in December that they bought in June is less so.
4. **What is the disposition outcome?** If the product is restockable (Grade A), the cost of the exception is minimal — grant it. If it's Grade C or worse, the exception costs real margin.
5. **Does granting create a precedent risk?** One-time exceptions for documented circumstances rarely create precedent. Publicised exceptions (social media complaints) always do.

## Key Edge Cases

These are situations where standard workflows fail. Brief summaries — see [edge-cases.md](references/edge-cases.md) for full analysis.

1. **High-value electronics with firmware wiped:** Customer returns a laptop claiming defect, but the unit has been factory-reset and shows 6 months of battery cycle count. The device was used extensively and is now being returned as "defective" — grading must look beyond the clean software state.

2. **Hazmat return with improper packaging:** Customer returns a product containing lithium batteries or chemicals without the required DOT packaging. Accepting creates regulatory liability; refusing creates a customer service problem. The product cannot go back through standard parcel return shipping.

3. **Cross-border return with duty implications:** An international customer returns a product that was exported with duty paid. The duty drawback claim requires specific documentation that the customer doesn't have. The return shipping cost may exceed the product value.

4. **Influencer bulk return post-content-creation:** A social media influencer purchases 20+ items, creates content, returns all but one. Technically within policy, but the brand value was extracted. Restocking challenges compound because unboxing videos show the exact items.

5. **Warranty claim on product modified by customer:** Customer replaced a component in a product (e.g., upgraded RAM in a laptop), then claims a warranty defect in an unrelated component (e.g., screen failure). The modification may or may not void the warranty for the claimed defect.

6. **Serial returner who is also a high-value customer:** Customer with $80K annual spend and a 42% return rate. Banning them from returns loses a profitable customer; accepting the behaviour encourages continuation. Requires nuanced segmentation beyond simple return rate.

7. **Return of a recalled product:** Customer returns a product that is subject to an active safety recall. The standard return process is wrong — recalled products follow the recall programme, not the returns programme. Mixing them creates liability and reporting errors.

8. **Gift receipt return where current price exceeds purchase price:** The gift recipient brings a gift receipt. The item is now selling for $30 more than the gift-giver paid. Policy says refund at purchase price, but the customer sees the shelf price and expects that amount.

## Communication Patterns

### Tone Calibration

- **Standard refund confirmation:** Warm, efficient. Lead with the resolution amount and timeline, not the process.
- **Denial of return:** Empathetic but clear. Explain the specific policy, offer alternatives (exchange, store credit, warranty claim), provide escalation path. Never leave the customer with no options.
- **Fraud investigation hold:** Neutral, factual. "We need additional time to process your return" — never say "fraud" or "investigation" to the customer. Provide a timeline. Internal communications are where you document the fraud indicators.
- **Restocking fee explanation:** Transparent. Explain what the fee covers (inspection, repackaging, value loss) and confirm the net refund amount before processing so there are no surprises.
- **Vendor RTV claim:** Professional, evidence-based. Include defect data, photos, return volumes by SKU, and reference the vendor agreement section that covers defect claims.

### Key Templates

Brief templates below. Full versions with variables in [communication-templates.md](references/communication-templates.md).

**RMA approval:** Subject: `Return Approved — Order #{order_id}`. Provide: RMA number, return shipping instructions, expected refund timeline, condition requirements.

**Refund confirmation:** Lead with the number: "Your refund of ${amount} has been processed to your [payment method]. Please allow [X] business days."

**Fraud hold notice:** "Your return is being reviewed by our processing team. We expect to have an update within [X] business days. We appreciate your patience."

## Escalation Protocols

### Automatic Escalation Triggers

| Trigger                                                            | Action                                                           | Timeline          |
| ------------------------------------------------------------------ | ---------------------------------------------------------------- | ----------------- |
| Return value > $5,000 (single item)                                | Supervisor approval required before refund                       | Before processing |
| Fraud score ≥ 80                                                   | Hold refund, route to fraud review team                          | Immediately       |
| Customer has filed chargeback simultaneously                       | Halt return processing, coordinate with payments team            | Within 1 hour     |
| Product identified as recalled                                     | Route to recall coordinator, do not process as standard return   | Immediately       |
| Vendor defect rate exceeds 5% for SKU                              | Notify merchandise and vendor management                         | Within 24 hours   |
| Third policy exception request from same customer in 12 months     | Manager review before granting                                   | Before processing |
| Suspected counterfeit in return stream                             | Pull from processing, photograph, notify LP and brand protection | Immediately       |
| Return involves regulated product (pharma, hazmat, medical device) | Route to compliance team                                         | Immediately       |

### Escalation Chain

Level 1 (Returns Associate) → Level 2 (Team Lead, 2 hours) → Level 3 (Returns Manager, 8 hours) → Level 4 (Director of Operations, 24 hours) → Level 5 (VP, 48+ hours or any single-item return > $25K)

## Performance Indicators

| Metric                                                | Target     | Red Flag   |
| ----------------------------------------------------- | ---------- | ---------- |
| Return processing time (receipt to refund)            | < 48 hours | > 96 hours |
| Inspection accuracy (grade agreement on audit)        | > 95%      | < 88%      |
| Restock rate (% of returns restocked as new/open box) | > 45%      | < 30%      |
| Fraud detection rate (confirmed fraud caught)         | > 80%      | < 60%      |
| False positive rate (legitimate returns flagged)      | < 3%       | > 8%       |
| Vendor recovery rate ($ recovered / $ eligible)       | > 70%      | < 45%      |
| Customer satisfaction (post-return CSAT)              | > 4.2/5.0  | < 3.5/5.0  |
| Cost per return processed                             | < $8.00    | > $15.00   |

## Additional Resources

- For detailed disposition trees, fraud scoring, vendor recovery frameworks, and grading standards, see [decision-frameworks.md](references/decision-frameworks.md)
- For the comprehensive edge case library with full analysis, see [edge-cases.md](references/edge-cases.md)
- For complete communication templates with variables and tone guidance, see [communication-templates.md](references/communication-templates.md)

### When to Use
Use this skill when you need to **design, improve, or troubleshoot returns and reverse logistics operations**:

- Defining or revising returns policies, grading standards, and disposition routes across channels.
- Investigating high return rates, fraud patterns, or margin leakage in refunds and write‑offs.
- Building SOPs, scorecards, or automation flows for RMAs, inspections, RTV, and warranty workflows in retail or e‑commerce environments.

## Limitations
- Use this skill only when the task clearly matches the scope described above.
- Do not treat the output as a substitute for environment-specific validation, testing, or expert review.
- Stop and ask for clarification if required inputs, permissions, safety boundaries, or success criteria are missing.

When to use

Plan returns, inspection and reverse-logistics workflows.

What you get

The complete original guidance with attribution and declared limits.

How it works

Clarify the evidence and task scope, then use the source guidance within actual authorization.

Requirements

Return policy, product condition evidence, jurisdiction and authorized process scope.

Delivery and review notes

Original written content is supplied under CC BY 4.0 with attribution; repository code is separately MIT. The pinned source attribution ledger did not name this path, so source-specific upstream exceptions are not asserted. This source covers legal, tax, compliance or employment topics and is not professional advice. Referenced runtimes, scripts, integrations and sibling skills are not bundled or installed. Brief obvious-danger screening only; no functional test or comprehensive safety certification. Loading this text authorizes no external action.

Starting prompt

Use Returns & Reverse Logistics for [TASK]. Clarify Return policy, product condition evidence, jurisdiction and authorized process scope. Identify evidence gaps and missing dependencies. Do not claim results, approval or execution without evidence.

Not for

Treating this attributed guidance as installed software, professional certification or authorization for external actions.

What M11 added

German routing and delivery limits. Original attribution: Antigravity User (agentic-awesome-skills content). Original written content is supplied under CC BY 4.0 with attribution; repository code is separately MIT. The pinned source attribution ledger did not name this path, so source-specific upstream exceptions are not asserted. This source covers legal, tax, compliance or employment topics and is not professional advice. Referenced runtimes, scripts, integrations and sibling skills are not bundled or installed. Brief obvious-danger screening only; no functional test or comprehensive safety certification. Loading this text authorizes no external action.

Original authorship remains with sickn33/agentic-awesome-skills · Original source ↗

Original license & copyright

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          all media and formats whether now known or hereafter created,
          and to make technical modifications necessary to do so. The
          Licensor waives and/or agrees not to assert any right or
          authority to forbid You from making technical modifications
          necessary to exercise the Licensed Rights, including
          technical modifications necessary to circumvent Effective
          Technological Measures. For purposes of this Public License,
          simply making modifications authorized by this Section 2(a)
          (4) never produces Adapted Material.

       5. Downstream recipients.

            a. Offer from the Licensor -- Licensed Material. Every
               recipient of the Licensed Material automatically
               receives an offer from the Licensor to exercise the
               Licensed Rights under the terms and conditions of this
               Public License.

            b. No downstream restrictions. You may not offer or impose
               any additional or different terms or conditions on, or
               apply any Effective Technological Measures to, the
               Licensed Material if doing so restricts exercise of the
               Licensed Rights by any recipient of the Licensed
               Material.

       6. No endorsement. Nothing in this Public License constitutes or
          may be construed as permission to assert or imply that You
          are, or that Your use of the Licensed Material is, connected
          with, or sponsored, endorsed, or granted official status by,
          the Licensor or others designated to receive attribution as
          provided in Section 3(a)(1)(A)(i).

  b. Other rights.

       1. Moral rights, such as the right of integrity, are not
          licensed under this Public License, nor are publicity,
          privacy, and/or other similar personality rights; however, to
          the extent possible, the Licensor waives and/or agrees not to
          assert any such rights held by the Licensor to the limited
          extent necessary to allow You to exercise the Licensed
          Rights, but not otherwise.

       2. Patent and trademark rights are not licensed under this
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       3. To the extent possible, the Licensor waives any right to
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          Rights, whether directly or through a collecting society
          under any voluntary or waivable statutory or compulsory
          licensing scheme. In all other cases the Licensor expressly
          reserves any right to collect such royalties.


Section 3 -- License Conditions.

Your exercise of the Licensed Rights is expressly made subject to the
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  a. Attribution.

       1. If You Share the Licensed Material (including in modified
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            a. retain the following if it is supplied by the Licensor
               with the Licensed Material:

                 i. identification of the creator(s) of the Licensed
                    Material and any others designated to receive
                    attribution, in any reasonable manner requested by
                    the Licensor (including by pseudonym if
                    designated);

                ii. a copyright notice;

               iii. a notice that refers to this Public License;

                iv. a notice that refers to the disclaimer of
                    warranties;

                 v. a URI or hyperlink to the Licensed Material to the
                    extent reasonably practicable;

            b. indicate if You modified the Licensed Material and
               retain an indication of any previous modifications; and

            c. indicate the Licensed Material is licensed under this
               Public License, and include the text of, or the URI or
               hyperlink to, this Public License.

       2. You may satisfy the conditions in Section 3(a)(1) in any
          reasonable manner based on the medium, means, and context in
          which You Share the Licensed Material. For example, it may be
          reasonable to satisfy the conditions by providing a URI or
          hyperlink to a resource that includes the required
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       3. If requested by the Licensor, You must remove any of the
          information required by Section 3(a)(1)(A) to the extent
          reasonably practicable.

       4. If You Share Adapted Material You produce, the Adapter's
          License You apply must not prevent recipients of the Adapted
          Material from complying with this Public License.


Section 4 -- Sui Generis Database Rights.

Where the Licensed Rights include Sui Generis Database Rights that
apply to Your use of the Licensed Material:

  a. for the avoidance of doubt, Section 2(a)(1) grants You the right
     to extract, reuse, reproduce, and Share all or a substantial
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  b. if You include all or a substantial portion of the database
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  c. You must comply with the conditions in Section 3(a) if You Share
     all or a substantial portion of the contents of the database.

For the avoidance of doubt, this Section 4 supplements and does not
replace Your obligations under this Public License where the Licensed
Rights include other Copyright and Similar Rights.


Section 5 -- Disclaimer of Warranties and Limitation of Liability.

  a. UNLESS OTHERWISE SEPARATELY UNDERTAKEN BY THE LICENSOR, TO THE
     EXTENT POSSIBLE, THE LICENSOR OFFERS THE LICENSED MATERIAL AS-IS
     AND AS-AVAILABLE, AND MAKES NO REPRESENTATIONS OR WARRANTIES OF
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     ACCURACY, OR THE PRESENCE OR ABSENCE OF ERRORS, WHETHER OR NOT
     KNOWN OR DISCOVERABLE. WHERE DISCLAIMERS OF WARRANTIES ARE NOT
     ALLOWED IN FULL OR IN PART, THIS DISCLAIMER MAY NOT APPLY TO YOU.

  b. TO THE EXTENT POSSIBLE, IN NO EVENT WILL THE LICENSOR BE LIABLE
     TO YOU ON ANY LEGAL THEORY (INCLUDING, WITHOUT LIMITATION,
     NEGLIGENCE) OR OTHERWISE FOR ANY DIRECT, SPECIAL, INDIRECT,
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     USE OF THE LICENSED MATERIAL, EVEN IF THE LICENSOR HAS BEEN
     ADVISED OF THE POSSIBILITY OF SUCH LOSSES, COSTS, EXPENSES, OR
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     IN PART, THIS LIMITATION MAY NOT APPLY TO YOU.

  c. The disclaimer of warranties and limitation of liability provided
     above shall be interpreted in a manner that, to the extent
     possible, most closely approximates an absolute disclaimer and
     waiver of all liability.


Section 6 -- Term and Termination.

  a. This Public License applies for the term of the Copyright and
     Similar Rights licensed here. However, if You fail to comply with
     this Public License, then Your rights under this Public License
     terminate automatically.

  b. Where Your right to use the Licensed Material has terminated under
     Section 6(a), it reinstates:

       1. automatically as of the date the violation is cured, provided
          it is cured within 30 days of Your discovery of the
          violation; or

       2. upon express reinstatement by the Licensor.

     For the avoidance of doubt, this Section 6(b) does not affect any
     right the Licensor may have to seek remedies for Your violations
     of this Public License.

  c. For the avoidance of doubt, the Licensor may also offer the
     Licensed Material under separate terms or conditions or stop
     distributing the Licensed Material at any time; however, doing so
     will not terminate this Public License.

  d. Sections 1, 5, 6, 7, and 8 survive termination of this Public
     License.


Section 7 -- Other Terms and Conditions.

  a. The Licensor shall not be bound by any additional or different
     terms or conditions communicated by You unless expressly agreed.

  b. Any arrangements, understandings, or agreements regarding the
     Licensed Material not stated herein are separate from and
     independent of the terms and conditions of this Public License.


Section 8 -- Interpretation.

  a. For the avoidance of doubt, this Public License does not, and
     shall not be interpreted to, reduce, limit, restrict, or impose
     conditions on any use of the Licensed Material that could lawfully
     be made without permission under this Public License.

  b. To the extent possible, if any provision of this Public License is
     deemed unenforceable, it shall be automatically reformed to the
     minimum extent necessary to make it enforceable. If the provision
     cannot be reformed, it shall be severed from this Public License
     without affecting the enforceability of the remaining terms and
     conditions.

  c. No term or condition of this Public License will be waived and no
     failure to comply consented to unless expressly agreed to by the
     Licensor.

  d. Nothing in this Public License constitutes or may be interpreted
     as a limitation upon, or waiver of, any privileges and immunities
     that apply to the Licensor or You, including from the legal
     processes of any jurisdiction or authority.


=======================================================================

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its public licenses to material it publishes and in those instances
will be considered the “Licensor.” The text of the Creative Commons
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creativecommons.org/policies, Creative Commons does not authorize the
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without limitation, in connection with any unauthorized modifications
to any of its public licenses or any other arrangements,
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the avoidance of doubt, this paragraph does not form part of the
public licenses.

Creative Commons may be contacted at creativecommons.org.

Source SHA-256: 8bd9a376212de9992be04f3d9474bd2e9b7dd058953a4ed7520c4b2c2bf44e22
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